Avis Privacy Policy

Controller of Information

Any personal information provided to or collected through this website is controlled by Avis Lebanon, whose registered office is located at Kantari, Army Street, Beirut, Lebanon. Avis Lebanon is committed to protecting the privacy and security of personal information collected through its website, mobile services and vehicle rental operations.

What information do we collect?

• Booking Information
  When booking vehicle rental services, users may be asked to provide personal information including name, address, telephone number, email address, driver's license details and payment information. This information is required to process reservations, communicate regarding bookings and provide rental services.
• Online Account Information
  Users may choose to create an online account to facilitate future reservations and manage bookings. Personal information associated with an account may be stored securely within customer databases. Users may request updates or corrections to their information at any time.
• Rental and Transaction History
  Electronic records of rental agreements, reservations, customer service interactions and other transactions conducted with Avis Lebanon may be maintained for operational, legal and customer service purposes.
• IP Address Information
  When visiting the website, certain technical information such as IP address, browser type, device information and website usage data may be collected. This information helps improve website performance, security and user experience.
• Cookies
  This website uses cookies and similar technologies to improve functionality, remember user preferences, analyse website traffic and enhance the browsing experience. Cookies do not collect personal information unless voluntarily provided by the user.

How do we use your information?

Personal information may be used to:

• Process reservations and rental transactions.
• Communicate regarding reservations, services and customer support inquiries.
• Improve products, services and website functionality.
• Conduct customer satisfaction surveys and service improvements.
• Verify identity and eligibility for vehicle rental.
• Process payments and prevent fraud.
• Comply with applicable legal and regulatory requirements.

Sharing Information

Personal information may be shared with trusted service providers, payment processors, insurance providers, affiliated companies, business partners and governmental authorities where required by law or necessary to provide services. Personal information will not be sold, rented or disclosed to third parties for independent marketing purposes.

How do we protect your information?

Avis Lebanon uses industry standard security measures, including Secure Socket Layer (SSL) encryption technology, firewalls, access controls and secure databases, to protect personal information from unauthorised access, disclosure, alteration or destruction.

While reasonable efforts are made to protect personal information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

Accessing and updating information

Users may request access to, correction of, or updates to their personal information held by Avis Lebanon. Requests may be submitted using the contact details provided below.

Marketing communications

Promotional emails, newsletters and special offers will only be sent to users who have chosen to receive such communications. Users may unsubscribe from marketing communications at any time by following the instructions provided in the communication.

Changes to this Privacy Policy

Avis Lebanon reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.

Contact information

For any questions regarding this Privacy Policy or the processing of personal information, please contact:

• Avis Lebanon, Kantari, Army Street, Beirut, Lebanon
• Telephone: +961 1 366 662
• Email: reservation@avislebanon.com

By using avis.com.lb and its services, users acknowledge and accept the terms of this Privacy Policy.